Fixing ExpressVPN: Why It Keeps Disconnecting & Solutions

Ever found yourself asking, “Why does my ExpressVPN keep disconnecting?” You’re not alone. I’ve faced this pesky issue more times than I’d like to admit. It’s a common hiccup that can disrupt streaming, gaming, and even sensitive work tasks.

I’ve learned that there’s a multitude of reasons why ExpressVPN might drop out. From unstable internet connections to glitches in the VPN software itself, pinpointing the exact cause can be tricky. But don’t worry, I’m here to guide you through the troubleshooting process.

Stick with me as I dive into the top reasons your ExpressVPN connection might be less than reliable. I’ll provide you with the insights you need to get back to a seamless online experience.

Unstable Internet Connection

When dealing with ExpressVPN disconnects, it’s crucial to check your internet connection stability. Unstable internet can significantly disrupt VPN performance. If I lose connection to the internet when I connect my ExpressVPN, it typically indicates that there’s something wrong with my Wi-Fi or data service. It’s not uncommon for a VPN to temporarily turn off when connecting to Wi-Fi if the signal is weak or inconsistent.

Here’s what I usually check for when my internet connection seems to be the culprit:

  • Signal strength: Weak Wi-Fi signals can lead to a loss in connection.
  • Network stability: Fluctuating network speeds can also cause a VPN to disconnect.

It’s important to remember that even when ExpressVPN drops out, my smartphone remains protected until the VPN reconnects, due to the network lock kill switch. This feature is designed to halt internet traffic should the VPN connection fail, thereby protecting your data.

  • Reconnect to Wi-Fi: Sometimes, a simple reconnection can fix the issue.
  • Restart your router: This can clear out any lingering bugs or congestion.
  • Check for interference: Household devices like microwaves or cordless phones can disrupt Wi-Fi signals.
  • Upgrade internet plan: If you’re consistently seeing poor performance, a faster internet package might be necessary.

VPN Software Glitches

Occasionally, software issues could be the culprit when ExpressVPN keeps disconnecting. Even the most reliable systems are prone to glitches, and VPNs are no exception. If I lose connection to the internet when I connect my ExpressVPN, it’s a sign that something might be amiss within the application itself. Software bugs can cause the VPN to drop unexpectedly, which is frustrating when I need a stable and secure connection.

In such scenarios, I make sure to check for updates. Running outdated VPN software may lead to compatibility issues with the latest operating systems. Updating the app can resolve these latent bugs and enhance its performance. If updates don’t fix the disconnection issues, I often turn to reinstalling the software. A fresh install clears out any corrupted files that could disrupt VPN functioning.

For those concerned about security, the network lock kill switch is a safeguarding feature. It ensures that, even when ExpressVPN drops out, my smartphone remains protected until the VPN reconnects. This kind of protection is necessary, especially when dealing with sensitive information.

Some users might wonder about ExpressVPN turning off when connecting to Wi-Fi. This can happen if the software detects a network change and needs to re-establish a secure connection. However, if this behavior is constant, it’s likely a software hiccup that needs addressing through customer support or additional troubleshooting steps.

Incompatible Router Settings

Sometimes the culprit behind ExpressVPN disconnecting is an incompatible router. Routers have their own security protocols and settings that may clash with your VPN service, leading to intermittent connectivity or even VPN dropouts. When I lose connection to the internet while connected to ExpressVPN, it’s often the router settings that need tweaking.

Here are some steps I take to ensure my router is VPN-friendly:

  • Update the Firmware: Outdated firmware can cause various compatibility issues. Always check your router manufacturer’s website for updates.
  • VPN Passthrough: This option needs to be enabled. It allows VPN traffic to pass through your router and establish a stable connection.
  • Protocols Adjustment: Sometimes switching the protocols within the VPN client can yield better results; try switching between UDP and TCP.
  • Static Routes: Sometimes setting a static route for the VPN can help stabilize the connection.

If after adjusting these settings, you find ExpressVPN still turns off when connecting to WiFi, it’s best to consult support for both your router and ExpressVPN to get a tailored solution. Also, remember, if your VPN disconnects for any reason, your smartphone remains protected until the VPN reconnects, thanks to the network lock kill switch. It’s crucial to ensure that this feature is always enabled for seamless security.

Server Overload Issues

When I’m connected to my favorite VPN, there’s nothing more frustrating than sudden disconnects. At times, the cause of ExpressVPN dropping out can be attributed to server overload. VPN servers, much like any other servers, have a capacity limit. When too many users connect to the same server, it can become overloaded, leading to connection issues.

I’ve noticed these disconnects can be particularly frequent during peak hours. This makes sense because that’s when the highest number of users are online, potentially clogging the network. If I’m on my smartphone, I’m always curious about whether I’m protected until the VPN reconnects. Thankfully, with ExpressVPN’s network lock kill switch, my data remains secure even if the connection drops for a moment.

It’s also important to remember that server overload could affect any device, whether it’s a laptop or a smartphone. If I lose connection to the internet when I connect my ExpressVPN, it might be worth considering a server switch. Choosing a less populated server or connecting to a location that’s not in high demand might just offer the stability I’m seeking.

Managing my connection has become second nature. When I notice the VPN turn off when connecting to Wi-Fi, I know it might be a server capacity issue. In such cases, I prefer to manually select a different server with lighter traffic. This could instantly improve my VPN experience, sidestepping those annoying disconnects.

Regularly checking the server status on the ExpressVPN app can be a good practice. It informs me which servers are experiencing heavy traffic so I can avoid them right from the start. Thus, keeping a tab on the server loads can remarkably diminish the frequency of disconnections.


If you’re facing frequent disconnections with ExpressVPN, remember to check the server load and switch to a less crowded one. Always keep the network lock kill switch feature active to protect your data. Should issues persist, don’t hesitate to reach out to customer support for personalized assistance. With these steps, you’ll enhance your VPN experience and enjoy uninterrupted connectivity.