Fix Surfshark Issues: Quick Guide When VPN Won’t Connect

Ever found yourself scratching your head because Surfshark’s not cooperating? I know how frustrating it can be when you’re all set for a secure browsing session, and your VPN throws a curveball. Whether it’s a glitchy connection or a complete no-show, I’ve been there.

Possible causes of Surfshark not working

When you’re puzzled and asking yourself, “Why is my Surfshark not working?”, know you’re not alone. I’ve faced similar issues and have pinpointed a few likely causes. First, let’s look at internet connectivity problems. If your connection is unstable, Surfshark might struggle to maintain a secure VPN link. It’s always wise to check your internet speed and stability before diving into more complex troubleshooting.

Another common hurdle could be outdated Surfshark software. If you’re questioning, “Why isn’t Surfshark working?”, confirm that you’re running the latest version of the app. Older versions may contain bugs or compatibility issues that can interfere with seamless operation.

Incorrect login credentials can also be a culprit. It’s easy to overlook, but ensure your username and password are correct. Incorrect information will prevent you from connecting to Surfshark servers.

Server overload is another potential issue. If many users are connected to the same server, you might experience a slowdown or a complete lack of service. Switching to a less congested server could instantly solve the problem.

Lastly, it could be firewall or antivirus software blocking the connection. These programs are designed to protect your system but can interfere with legitimate VPN connections. Adjusting the settings of your firewall or antivirus might be necessary to get Surfshark up and running.

Each of these factors can contribute to the frustrating question, “Why is Surfshark not working?” By methodically checking each one, you can identify and fix the issue at hand.

Connection issues and troubleshooting tips

When I find Surfshark not working, my first check is the internet connection. A stable connection is paramount for any VPN to function properly. Issues like slow speeds or an unstable network can prevent Surfshark from connecting. So, if you’re wondering “why is my Surfshark not working?” consider running a speed test to ensure your internet is not the culprit.

Next, I target potential software problems. If Surfshark’s software is outdated, it may fail to connect. I always make sure the app is up-to-date since newer versions typically include bug fixes and improved functionality. This can answer the “why is my Surfshark VPN not working” question many users have.

Sometimes, it’s as simple as choosing a different server. Server overload can cause connection issues, so switching to a less crowded server could solve the “why isn’t Surfshark working” puzzle. Within the Surfshark app, I find the list of available servers and select one that’s geographically closer to me or with fewer users for a smoother experience.

If those methods don’t resolve the “why is Surfshark not working” conundrum, I proceed to tweak firewall or antivirus settings. Occasionally, these security programs may block the VPN. I add an exception for Surfshark in the related software’s settings, allowing it to operate unimpeded.

Lastly, I’ll recheck my login credentials. A minor typo when entering my username or password can be the reason behind “why Surfshark not working” issues. It’s a simple step but ensuring the accuracy of my login details is crucial for establishing a successful connection.

Server selection and connectivity problems

When I’m faced with the question, “why is my Surfshark not working,” one of the first things I check is server selection. Choosing the right server can make a world of difference. High traffic on a single server can cause sluggish connections or even complete disconnections.

I make it a point to seek out servers with lower user loads. Surfshark typically has a wide range of servers available, so I don’t stick to just one. If I notice issues, switching to a less crowded server can be a quick fix. Sometimes, it’s just about finding that sweet spot where the load is balanced and connectivity is optimal.

Connectivity can also be hampered by the distance from the server. I’ve found that selecting a server closer to my location improves my connection speed and reliability significantly. This simple tweak often resolves the puzzling question, “why isn’t Surfshark working?”

Occasionally, it’s not just about the server location but also network congestion. Peak hours can throttle internet speed, affecting my VPN performance. Therefore, I sometimes plan my usage around these times or opt for servers in regions with off-peak hours to avoid slowdowns.

DNS and WebRTC leaks with Surfshark

When I’m troubleshooting issues like why my Surfshark VPN is not working, I always pay attention to DNS and WebRTC leaks, as they can compromise privacy and affect performance. DNS leaks occur when your VPN connection fails to route queries through Surfshark’s encrypted tunnel, exposing your activities to your ISP. To check for DNS leaks, I’ll use online tools that show the server my requests are being resolved by. If the server belongs to my ISP rather than Surfshark, then I’ve got a DNS leak on my hands.

With WebRTC leaks, your real IP can be disclosed through certain Web Real-Time Communication features that are built into many browsers. This is especially important to address when you’re wondering, “Why is Surfshark not working on my browser?” Disabling WebRTC in the browser settings or using extensions that prevent WebRTC leaks will enhance Surfshark’s shielding capabilities and should be part of any troubleshooting routine.

Lastly, I ensure that the network settings are configured correctly—using the recommended protocols and switching off any features that could interfere with Surfshark’s leak protection. By eliminating DNS and WebRTC leaks, I increase my chances of restoring Surfshark’s optimal performance, leaving no room for the query “why isn’t Surfshark working?” to arise.

Contacting Surfshark support for assistance

When all troubleshooting fails, why is my Surfshark not working remains an unanswered question. It’s then time to reach out to the experts. I’ve found that contacting Surfshark support can be a straightforward process. Initially, I make sure to have my account details ready to expedite the service.

Surfshark offers 24/7 customer support through live chat and email. If why my Surfshark VPN is not working has left me stumped, I start with the live chat for real-time assistance. They usually respond promptly, making it convenient for immediate issues.

In the event that why Surfshark is not working involves a more complex problem, I draft a detailed email. I include any error messages and a summary of the troubleshooting steps I’ve already tried. This helps their team to understand my issue thoroughly, resulting in more efficient service.

I’ve also noticed that when I’ve wondered why isn’t Surfshark working, checking their official Twitter or status page can provide quick updates on any ongoing server outages or maintenance that might be causing the service disruption. This way, I can stay informed on any wider issues impacting Surfshark’s functionality.


If you’re facing issues with Surfshark, remember that solutions are often straightforward. Opting for a server closer to your location, checking for DNS and WebRTC leaks, and avoiding peak hours can significantly enhance your experience. If you’ve tried everything and still can’t get it to work, don’t hesitate to contact Surfshark’s support team. They’re there to help you navigate any hiccups. Keep an eye on official updates for any broader issues. With these tips, you’ll likely overcome any Surfshark troubles and get back to browsing securely and privately.